University of Miami Parent Guide
Ombudsperson and University Troubleshooters Program
web site
(305) 284-4922
ombudsperson@miami.edu
Where should students go when they are looking for guidance on how to address a concern such as grade appeals, class withdrawal, financial assistance, or a health problem? Who should they talk to when they need clarification on a campus policy or procedure?
To answer these questions, or any others that may emerge regarding their experience at the University of Miami, they should consider accessing the Ombudsperson and University Troubleshooters Program.
The Ombudsperson and University Troubleshooter Program was established to open channels of communication between students and the university community by providing an identifiable person to listen to student concerns.
The objective of the program is to connect students to faculty and administrators who will listen, answer questions, interpret policies/procedures and provide guidance on the appropriate steps to consider for a resolution.
Our slogan is:
S.T.O.P and Come See Us First
Providing a space for Students Talking Out Possibilities
The program has two components: University Troubleshooters and Ombudsperson.
University Troubleshooters
University Troubleshooters are contact people, from campus departments, who assist students with academic and administrative related matters. They are faculty members and administrators who serve as a resource for students seeking assistance. When regular channels have not brought resolution to a student’s concern and after he or she has spoken to the appropriate University Troubleshooter, you should contact the appropriate Ombudsperson.
Ombudsperson
The Ombudsperson acts as an independent representative of the University to listen to student grievances and complaints. The Ombudsperson listens to the concern, investigates the facts and attempts to resolve situations in the best possible way. Ultimately, the goal is to resolve matters informally and assist students in reestablishing communication with the person or persons with whom a complaint may have been filed.
